Self Catering Holiday Cottages in Devon...

Do you send reminders for balances?

No, we don’t as the date for the final balance is given on your initial acknowledge from us. Don’t worry though, if you forget, we will phone you to remind you.

How can I pay for my cottage?

Cheques made payable to Devon Willows Holiday Cottages
We also accept all major credit*/debit cards
(*Credit card payments are only available if payment is made in full, and there is a £1.00 charge for using this facility. No deposit payments.)

Are bed linen and towels included?

Yes bed linen and towels are included in all cottages.

Are cots and high chairs available?

We can supply cots, highchairs and stair gates free of charge when available.

Can we change the names of the people in our party after we have booked our holiday?

Yes you can, however this must done before the day of arrival. The person who signs the Booking Form is considered the party representative and as such is responsible for all other persons he/she brings into the property. It remains that person’s responsibility to see that all guests treat the property with the respect it is due and to ensure that at no given time do the numbers staying over night at the property exceed the number for which the property is advertised.

Can I bring my dog with me?

Pets are allowed at some of the properties and the details of the number and breed should be mentioned when booking. However, we take no responsibility for their safety. Please ensure that pets remain on the ground floor at all times, do not sit on the furniture and are never exercised on the premises. We take great exception to clearing away dog foul! Pets must never be left unattended in the property. Under the essential information for each property we specify whether or not pets are permitted.

Do we need to clean the property before we leave?

Yes, please. We clean all properties between lets, but PLEASE leave yours clean, otherwise the owner or caretaker may have a terrible struggle to have it thoroughly clean for the next guests. By accepting our Terms and Booking Conditions you the guest has agreed to leave the property at the end of your stay in the condition as found on arrival.

Are all your properties non-smoking?

Yes, without exception.

What if we’re not happy?

If you find anything wrong please tell us within 24 hours. We are contactable by phone. If you have difficulties, please do not suffer in silence or resolve to write when you get home. Mention problems that are spoiling your holiday and action can be taken to put things right.

What’s provided?

You will find basic cleaning products tucked away under the sink and a fresh toilet roll will always await your arrival! We would like to think we have thought of just about everything and perhaps that little bit more to make your holiday home, ‘home from home’..

Is there anything else we should be prepared for?

• Food shopping: Many supermarkets provide delivery services to even quite rural areas which can be handy. Please also support local shops and, if possible, buy locally produced food.

• Walking and footpaths: many beautiful places in the East Devon area not accessible by car and are via footpaths, so bring a pair of walking boots or your wellies. If you want to walk to the pub, remember to bring a torch.

• Roads in East Devon: away from the main ones, roads are often narrow. So are village streets. Take care and be prepared and willing to reverse to a passing place if your car is the nearest to one. Country roads are rarely lit by artificial light, frequently have high banks and can be muddy after wet weather.

• Farms and estates: many farmers welcome you on their land, securing gates and keeping pets under control is a must.

• All our cottages are set in stunning locations are perhaps a little more closer to nature than modern houses. That means spiders, daddy-long-legs and other non-harmful insects like living there too. Despite our best efforts on changeover days to ‘evict’ our extra guests, they may return given a chance!

Is my cottage within walking distance of the pub or restaurant?

All our cottages are set in semi rural locations, therefore please ask when booking.

Are there any additional charges?

All heating, lighting, parking are including in the price quoted.

Is wifi available in the cottage?

Please note that wifi is only available in The Willows, for an additionally charge of £5.00 a week .But Colhayne has a very good phone reception so if you have a dongle you should get a connection.


We think this covers all the general things we have been asked over the years, but do telephone us if you have not found the answer to your particular question and we will be more than happy to try and help.