Booking Conditions For all Properties offered by Devon Willows - Please Keep For Reference
Provisional bookings remain firm for one week pending receipt of a 20% deposit.
The balance is due 6 weeks prior to the arrival date. Non payment by the due date will be treated as cancellation.
A security deposit of GBP 100 is required upon arrival for incidentals. This deposit is fully refundable subject to a damage inspection of the accommodation, and will be returned to you within 2 working days of departure.
In the event of cancellation, please advise us immediately. We will attempt to re-let the property and return your payment, less a handling charge of £25.00 per cottage. If we are unable to re-let all monies will be forfeited. Holiday insurance is advisable.
ARRIVAL AND DEPARTURE:
The cottages will be available to you between 2.00pm & 5.00pm on the day of arrival to 10.00am on the day of departure.
The number of people occupying a cottage must not exceed the number stated without written approval from Devon Willows. Guests and friends are welcome to visit. ( but no pets please)
We do not normally accept same sex groups or groups where the majority are under 21 years. (a group being 5 or more people)
CLEANING, DAMAGE, BREAKAGES:
The cottages should be left clean and in the same good condition as found. Any breakages should be reported and we reserve the right to charge for any non-trivial damage.
It is the hirer’s responsibility to ensure that all members of their party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances Devon Willows reserve the right to terminate your booking immediately , in which case our responsibility to you ceases immediately and there will be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Furthermore, you will be liable to reimburse us for any expenses whatsoever it incurs as a result of your behaviour.
The Cottage is NOT to used as a party venue.
We allow the maximum of 2 well behaved dogs in some cottages at a charge of £20 per dog per stay . Details must be supplied when booking your holday please see our Pet Policy for more details.
Although we at Devon Willows Holiday Cottages are pet friendly in some cottages we do adopt a pet policy to protect our property and for the benefit and comfort of all guests who come to stay in the future.
A maximum of 2 well behaved dogs at our cottage at any one time. We reserve the right to refuse any booking we feel not appropriate. Full details including name and name of breed dog(s) must be given on the booking form in the special request section. On arrival at the holiday cottage should the pet you have brought with you not reflect those details on the booking form then we reserve the right to refuse occupation. In these cricumstances the cost of your holiday will be refunded to you less your initial deposit and your security deposit will be kept by us to compensate for the loss of the booking. In consideration of our future guests pets owners are responsible for cleaning up and disposing of all pet refuse in the black bin OUTSIDE. In consideration of our future guests at Devon Willows Holiday Cottages we request that pets are NOT allowed on the furniture or in the bedrooms at any time. Evidence of pets on furniture or on bedding will occur extra cleaning costs, which will be deducted from your security deposit. After a day out please ensure your pet is clean and dry before allowing them into the cottage. Pet should be treated with flea & tick repellent prior to arrival. Please keep pets under control inside the cottage and DO NOT LEAVE PETS UNATTENDED inside or outside the cottage at any time... The cost to rectifying any damage caused by your pet to the interior or the fixtures and fittings of our holiday cottage will be deducted from your security deposit. We are located within a working farm land area and pets must not be allowed in the fields where there may be young farm animals. We assume no responsibilty for loss, illness or injury that may occur to your pet(s) whilst you are staying at holiday cottage.
No Smoking in any of the Cottages: Smoking is permitted away from the cottages within the grounds.
In the unlikely event of your cottage being unavailable for reasons beyond our control, e.g. fire damage, we will endeavour to find similar alternative accommodation or give a complete refund. No further liability will be accepted.
The use of accommodation and gardens is entirely at the Hirers's risk and no responsibility can be accepted for injury, loss or damage to the Hirer or the Hirer's companions or guests.